Billing Manager

The Billing Manager is a new role in the business relating to all re-occurring* supplier billing for customer orders.

The role is to centralise the different and disparate re-occurring billing processes we have today and work with the suppliers, and internal stakeholders to drive efficiencies and streamline the billing processes relating to re-occurring billing functions.

Your main objective is to validate supplier charges and invoice our customers in a timely and accurate manner during the customer contract term.

Your role is to guarantee that excellent service standards are upheld to support and enhance the company strategy for growth.

You will have the skills, knowledge, and experience to support positive team and business results.

* This initially includes but is not limited to MPS, CSP, Greenlake, Convergence, Open Network Services (ONS), Fidelity, Liverpool City Regional (LCR), Greensafe & ITS.

Key Responsibilities:

As this role evolves and expands, there may be additional responsibilities the Billing Manager will need to include in their day-to-day activities.

• Managing the Billing Process: overseeing the entire subscription and re-occurring billing process. To meticulously review invoices, cross-reference billing information with contracts or purchase orders and verify pricing and quantities.
• Monitoring Billing Accuracy and Quality Control: Implement quality control measures & processes to maintain high standards, improve accuracy and minimise the chances of errors and discrepancies. Conduct audits to identify potential issues.
• Resolving Billing Discrepancies: Investigate, review, and resolve billing and invoicing discrepancies swiftly by proactively communicating with customers and suppliers to maintain strong business relationships.
• Compliance & Regulatory Adherence: Comply with industry and supplier standards and specifications regarding regulatory compliance, as and when required.
• Process Improvement & Automation: Analyse and gather data and information used to assess areas which require focus and attention to drive improvements and streamline workflows.
• Cross-Departmental Collaboration: foster collaboration with other departments such as finance, sales, legal, IT, Service Delivery, Solution Sales. Actively engage in cross-departmental meetings, initiatives, and projects to ensure smooth coordination, alignment of objectives, and effective communication.
• Documentation and Record Keeping: create and maintain departmental documentation and processes for auditing & training purposes.
• System Knowledge: A good understanding of System21, supplier portals and data, the CRM, and any other platform required by the business to carry out your work and provide services to our customers is essential.
• Training and Development: as the role grows and there is a requirement to build a team, you will be responsible for training and developing the skills of the team members. Provide ongoing guidance, conduct performance evaluations, and identify training needs to enhance the capabilities and productivity of the team members.

Skills Required:

• Financial Acumen: strong financial acumen and a solid understanding of financial principles, including invoicing, revenue recognition and financial reporting.
• Attention to Detail: Accuracy is crucial in billing processes. Keen eye for detail to review invoices, contracts, and billing data to minimise errors that can impact financial outcomes.
• Organisational Skills: effective organisation and prioritisation are essential. Able to work to deadlines, multi-task and manage priorities to achieve operational and company KPI’s.
• Problem Solving Skills: Identify issues, assess alternatives, and implement solutions to resolve billing discrepancies, streamline processes and improve overall efficiency.
• Communication and interpersonal skills: both written and verbal communication skills are essential. Communicate clearly and professionally with internal teams, customers, and suppliers to address billing inquiries, resolve disputes, and maintain positive relationships.
• Proven customer support experience or experience in an operational and sales role.
• Customer and supplier orientated with an ability to adapt and respond to different types of business situations.
• Technological Proficiency: in Microsoft Word, PowerPoint, Outlook, Excel, billing systems, CRM & other relevant technologies.
• Continuous Learning: Willingness and openness to learn and be adaptable to change in a dynamic environment. Be results driven. Proactive, positive mindset with a can-do attitude.
• Critical Thinking: strong critical thinking skills to analyse complex billing scenarios, identify potential issues or discrepancies, and make sound decisions based on available information.

Either click to apply or email me direct.

claire.walkerc@ccsmedia.com