Lead Data Analyst

4 weeks ago


StokeOnTrent, United Kingdom ISS Facility Services UK Full time

As the Lead Data Analyst, you'll play a crucial role in supporting the Service Delivery Manager and contributing to the successful delivery of the entire service. Your primary objective will be to gather, analyse, and interpret data related to critical performance metrics across various operational areas within Key Account Networks (KAN).


Job Description

With meticulous attention to detail, you'll collect and consolidate data, identifying trends, patterns, and anomalies to provide actionable insights. Utilising tools like Tableau, you'll create visually appealing representations of data to facilitate better decision-making processes across the business.


In addition to data analysis, you'll support SQL activities to extract, manipulate, and analyse data efficiently. Additionally, you'll collaborate with other teams to identify opportunities for process optimisation and contribute to solutioning for new bids and contracts.


Overall, your role aims to improve decision-making, enhance operational efficiency, optimise supplier management, improve helpdesk performance, and streamline communication channels within the organisation.


Your contributions will be instrumental in achieving service level goals, performance targets, and deadlines.


What You’ll Be Doing

  • Achieve contractual and business KPI’s and targets
  • Follow procedures to identify the best course of action for the customer and the company
  • Investigate any escalated reporting deviations, logging system bugs/exceptions and system enhancement requests
  • Support the leadership teams in scoping and designing effective reporting to measure business performance
  • Build and develop business and contract specific reports including innovative data presentation, complex dashboards etc
  • Set up and design of required reports subscriptions
  • Continuously develop and improve upon existing reporting and analysis


About You

  • Experience in design and analysing of reports
  • Advanced Excel Skills
  • Experience in leading and managing a small team of analysts
  • Strong SQL experience
  • Experience working with data and coding
  • Strong Tableau background or experience of similar platforms
  • Ability to learn new technologies / systems quickly and to serve as an expert resource for the team
  • Attention to detail is essential


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