Global Head of Trade Floor Service

3 weeks ago

London Area, United Kingdom The Impact Team Full time

Global Head of Trade Floor Service

Hybrid role – London based


Role purpose

The Global Head of Trade Floor Service: Telecommunication Services (C&C) is accountable for leading the Global Trade Floor voice domain and is responsible for the end-to-end service, including support, operational management and commercial management for all Trade Floor voice services globally for the bank. These include trade voice turret; private wire and related services to the trade floor service.

The goal of the role is to provide all bank lines of business with highly stable, cost effective and highly functional trade floor service. These responsibilities include the oversight of all personnel; the preparation of goals, objectives and performance reviews; the management and oversight of all contracts, billings and rates; the execution of proper engineering practices and fault tolerant designs; the implementation of those designs ; the support of these services on a 24 x 7 basis; the rapid resolution of all issues; the oversight and proper completion of all audits and regulatory engagements; and all other related tasks.

We are currently seeking an experienced professional to join our team in the role of Global Head of Trade floor Service and the role will report into the Global Head of Real Time Communications Service – Colleague and Collaborations.

Key Responsibilities will include some or all of the following:

The Head of Trade Floor Service is charged with protecting the bank brand, shareholder value, information assets and financial assets in the following ways:

Strong, effective and fault tolerant designs for all owned services

24 x 7 support and rapid resolution of all service affecting issues

Strong prevention of recurring issues and rapid root cause analysis and resolution

Strong vendor and contract management and oversight

Strong commercial management and provision of cost-effective Trade Floor services worldwide

Strong adherence to all standards and practices and resolution of any audit issues

The identification and implementation of new and emerging technologies


Required skills and experience:


Experience in managing a Global Trade Floor environment with commerical ownership, KPI management, vendor and people management.

Degree level education or equivalent

English language

Strong stakeholder management and communication capabilities

Strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services preferred

Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.)

Proven ability to articulate complex and technical issues concisely, suitable for all levels across the bank group

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