Delivery Lead – UK&L Delegated

Delivery Lead – UK & Lloyd’s Delegated

London, UK

The Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team with Transformation & Change Delivery (TCD) Delivery Lead; Understands the strategy, needs and challenges of the business partners s/he supports as well as the end-to-end processes for those businesses. Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solution.

DISCOVER your opportunity

What will your essential responsibilities include?

Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio
Produce and maintain the roadmap of change associated to application group
Align team to high-level organization goals and objectives
Manage and report on budget and resource allocation and utilization
Monitor supplier performance reports and address concerns
Review and approve contracts for a predetermined level of authority
Assist procurement to manage vendor relations and maintaining vendor accountability
Oversee Continuous Service Improvement initiatives to ensure continuously improving processes and capabilities
Interface with internal and external auditors
Support resolution of escalated risks and issues as a part of service delivery
Develop and maintain relationships with key stakeholders and suppliers
Produce high-level estimates as needed
May participate as a member of a Major Incident Team
Manage threats to application assets
Protect and maintain AXA XL’s Intellectual Property
Ensure all processes are documented and maintained
Develop change management strategies and approaches and assist business partners with readiness and change implementation
Provides audit support for both internal and external assessments; Articulates policies and standards as appropriate and provides all required evidence on a timely basis. Owns the completion of any action plans.
Ensures the Solution Delivery Center adheres to Information Security policies and standards for secure coding and manages risk acceptances.
In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms. Also manages clean termiSolution Delivery Center of contracts with vendors who consistently underperform

You will report to the Head of Solution Delivery.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Expert level experience in planning and executing complex, large scale initiatives or operational area.
Significant leadership experience in insurance and IT
UK and Lloyd’s market experience
Budget, supply, and resource management for in scope applications and services
Hold suppliers accountable for performance against Service Levels
Ensure appropriate SoWs / SLAs exist for all development vendor engagements
Measurable improvements in service delivery over time
High customer confidence in delivery capability
Internal and external audit support
Risk identification and mitigation
Knowledge Management strategy for process, training and applications
Excellent communication skills, particularly on key matters relating to the application grouping to stakeholders
Stakeholder management
Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability

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