ICT Support

Role Purpose

The jobholder is responsible for the overall IT support regarding hardware, network, security

management and Wintel services within the European IT organisation.

Key Responsibilities

Implementing and maintaining the IT infrastructure to ensure up-time and availability of the

computer infrastructure, within defined budget limitations to obtain the company’s objectives.

Hardware: Ensure installations, maintenance, replacement and security of the various servers and other micro devices (e.g. PC’s, Laptops, Network-and Barcode Printers, RF-terminals, LAN Network routers and switches..)

Network:

• Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation.
• Secure network systems by establishing and enforcing policies and defining/monitoring access.
• Support and administer firewall environments in line with IT security policy.

Standard server & software client packages:

• Implement, support and customisation of the company’s standard server & client software.
• Support end users on IT issues, ensure appropriate communication between key users and IT.
• Ensure solutions for IT requests/ changes /issues and problems within the group related to hardware, network and software logged thru a Enterprise Service Management helpdesk system (Top desk).

Active Directory system:

• Setup, maintain, support, and customize ADS to meet company’s expectations and objectives.
• Advise IT Director about IT possibilities, trends, and state of the art applications.
• Contacts with various suppliers of IT related projects and issues (both hard-and software).

Key Interfaces:

• End-users IT
• IT Director
• Other IT locations within the group
• Project groups
• Suppliers, External Consultants

Person Specification and Background

• Bachelor degree
• Minimal of 3 years experience in IT systems infrastructure, preferable with an SD-Wan Network structure.
• Experience in an international environment is an asset.
• Good general knowledge of IT systems & applications.
• Experience in commercial and manufacturing environment is an asset.
• Functional knowledge of ICT in general on hardware, network as well as software (e.g. Operating systems, office-packages,…) is a must.
• Technical knowledge of the above areas is a definite advantage.
• Experience with Fortigate Firewall setup/security and setup VPN’s is a plus.
• Multilingual is an asset.
• Project management skills and thinking attitude.
• Good analytical skills.
• Result and target driven.
• Good communicator at all hierarchical levels.
• Flexible and business minded.
• Customer driven business thinking and process.
• Willing to travel internationally when required.

Organisational Values

• Agile
• Approachable
• Progressive
• Trusted