Working in Customer Service Representative in United Kingdom
About the Customer Service Representative sector
Customer service representatives handle customer inquiries, resolve complaints, process orders and returns, and provide product or service information through phone, email, chat, and in-person interactions.
Typical duties
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and issues efficiently and professionally.
- Process orders, returns, exchanges, and refunds accurately.
- Provide detailed product and service information to customers.
- Document customer interactions and update account records in CRM systems.
- Escalate complex issues to appropriate departments or supervisors.
- Follow up with customers to ensure satisfaction and issue resolution.
- Meet individual and team performance metrics for response time and quality.
Salary by experience
Entry Level (P25)
£24,000
/year
Mid Level (P50)
£25,500
/year
Senior Level (P75)
£27,000
/year
69 job listings analyzed
Customer Service Representative salary
Average salary
£24,928
Min
£23,040
Max
£28,072
Current job openings
There are 1,032,011 job listings for Customer Service Representative in United Kingdom
View job listings →Labor market in United Kingdom
Unemployment rate
4.9%
(2020)
Minimum wage
1.583 EUR
/month
Population
69.226.000
World Bank (CC BY 4.0) | Eurostat (EU Open Data)
Frequently asked questions
How many job openings are there in Customer Service Representative in United Kingdom?
There are currently 1,032,011 job openings in Customer Service Representative in United Kingdom.
What is the average salary in Customer Service Representative in United Kingdom?
The average annual salary in Customer Service Representative in United Kingdom is 24.928 GBP, ranging from 23.040 to 28.072 GBP.
Sources: ESCO (European Commission), O*NET (US DOL), Wikipedia (CC-BY-SA)
Data updated: September 2026